Many people want to understand the significant differences between cremation providers. Capital City Cremation excels in many areas that our families have told us are very important to them, starting with our 10 Step Cremation Promise.

Whether you have a loved one who has died or are looking to plan for the future, we offer many options.

Below you will find 12 questions that we believe to be of utmost importance in making choices.

These are the questions you should ask your Cremation Provider:

When you transfer my loved one from the place of death, where do they go? Some retain respectful possession of your loved one while others may use outside transfer agents or sheltering facilities. All of our families stay in our care, at our facility, used exclusively for the families we serve. We guarantee this for our families so that they can have peace of mind and certainty about where their loved one is.
Where is your Crematory? Some are on-site but others may take your loved one to another facility that they may not own or have control over. We perform cremations at our owned and operated cremation centre reserved for the families we serve. A family can make arrangements, have a viewing, final goodbye, and witness the cremation all at one convenient location.
How do you verify the deceased identity? – Some will just accept the identification paperwork from the place of death. Our quality assurance protocol insures that every identity is confirmed with a physical identification if possible or photo identification, along with our 10 Step Cremation Promise. Our standards far exceed all Provincial legislation. Click here to read more..
Do you cremate each body one at a time or alone? All licensed crematories are required by law to cremate each person individually. Because we own and operate our crematory, we control the sanctity of the process and each cremation is performed individually.
When does the cremation take place? That depends on how long it takes to process the legally required paperwork. A physician or medical examiner must sign off on the death, we secure the paperwork and register the death with vital statistics. Once all the legal paperwork is completed, then the cremation will be scheduled. We have 3 cremation retorts so we can even provide expedited (rush) cremations therefore can accommodate virtually any turn-around time to meet our family’s needs.
May I attend the actual cremation? Some offer attended cremation but many do not have control over the process or the facility so that may not be possible. As we own and operate our crematory, families can have a witness cremation if they so desire.
Is a casket required for cremation? By law a Regulatory Board approved cremation container is required. There are a number of options to choose from.to ensure the dignity and care of your loved one. We will accommodate your selection with no delay in the cremation process.
Why do families ask to attend the cremation? For many reasons; for some it is a part of their religion or culture. For others it is a spiritual moment of the final “goodbye” or an opportunity to pray or reflect. Finally, for some families, it is the most practical reason for assurance and peace of mind that their loved one was handled with dignity and respect throughout the process. For most of our families have chosen to attend the cremation as the final act of service to their loved one. Whatever your reason, we will walk you through the process to ensure your experience is meaningful.
Is embalming required before cremation? Embalming is not required by law but in some circumstances it would be recommended. If a family desires a viewing or wishes them to be prepared and dressed, embalming would be appropriate. Should a viewing or gathering be requested, we will walk you through our recommendation so you can make an informed decision.
When do I receive the cremated remains? It varies from provider to provider as to when the cremated remains will be available. With our services cremated remains can be ready for pick-up within 24 hours. We can have the remains ready for you at our location or deliver them to you. * some restrictions
Can the Cremation societies offer cremations for less? The Society we have here in the Edmonton area is the Memorial Society of Edmonton. The service they provide is just information documentation and do not provide services or cremations themselves. They contract out to a few service providers in the area. Our costs are slightly less, but the difference is that we offer more value for the same price.
Why are there significant price differences in cremation services? There are vast differences in the levels of professional services and care provided by full service funeral homes and direct cremation providers. When families are looking for services in a formal setting utilizing the funeral home, there will be a higher cost associated with those services. If you are looking for a value cremation with a small gathering or visitation, then a provider like Capital City Cremation would suit your needs at a preferred cost.